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https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. 4 0 obj Yes, all events that Ticketek ticket for can be found on the mobile site. How can I find AFL Membership on a match day? Ticketek will only mail tickets to the residential address of the credit/debit card holder. <> Can I purchase tickets through the mobile site? After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Proof of purchase may be required for any refund or exchange. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Tickets will not be issued to persons other than the credit/debit card holder. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Venue/City Box Office - collect tickets when you arrive in New Zealand. You will receive an Order Confirmation via email immediately. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Don't forget to bring your ezyTicket to the event. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. This is so we can show you upcoming events in your vicinity. General When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. If you would like your event to be one of these, we would love to hear from you. % On some occasions seats are released closer to the event. Gift Vouchers can also come in pdf format, which can be printed. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. We liaise closely with event organisers on matters related to ticket scalping. Have more questions about Ticketek Gift Vouchers? If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". 1 0 obj This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Systems are in place at every venue to ensure that each ticket barcode can only be used once. chevron_left. Where do I redeem my Ticketek Gift Voucher? If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} I am having trouble logging in and cannot retrieve my password using the forgotten password facility? What if I need accessible seating? chevron_left. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. You must allow adequate time for collection or delivery of tickets. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . By clicking this link, a web page will be displayed containing your ticket. The email account that the message has been sent to is closed. Please note there maybe no replacement for General Admission tickets. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. For more detailed instructions on reserving a seat, please see our help page here. details of the event including: name, date, time and venue. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Make sure the backlight on your phone is set nice and bright. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Why does Ticketek want to access my Facebook details? endobj You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Refunds must be requested no more than 60 days after the event date. All venues have seating options available for patrons in wheelchairs or who require assistance. The app also uses your location to alert you of events currently being held at specific venues. Can held seats be purchased through any other channels? Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Will the Mobile Ticket scanners at venues work through phone covers? Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. <> Check your billing and account details. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Please try again, or try reducing the number of tickets you have selected. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Will AFL Membership dining have a priority system in place to access tickets? Their barcode will then be on their homepage. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). How do I purchase a Ticketek Gift Voucher? You are responsible for knowing the contact details of all attendees in your group. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. The email may have been filtered by a spam filter. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Ticketek Gift Vouchers look just like a regular Ticketek ticket. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. They will be assigned the next two seats along (next to Invitee A). Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. I had the opportunity to study abroad in Australia during the summer of my Junior year. You can access specific privacy information for Friend Spotter . How long are my friends seats placed on hold? Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. When you book online you cannot choose the location of your seat. 3- 12 - Junior Ticket. When attending the event ensure you can present your card on request. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. I am traveling the country and have a New Zealand address but my billing address is overseas. What happens if I forget my phone or my battery dies at the venue? I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Refunds, Payments and Exchanges. Please refer to Ticketek's. How do I access Accessible seating tickets? What are the terms of concession tickets? If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Will mobile tickets be removed from the Ticket Wallet after an event? stream Promoters sometimes request that a number of tickets be held for promotional purposes. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. My tickets have not arrived after a reasonable amount of time, what do I do? Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Going to an event with a social club, company, school, family or friends? For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. For security purposes, you must still enter your password when purchasing or updating your account details. Yes, you are able to use multiple Ticketek Gift Vouchers. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Please note that there will be large wait times on the phone when dining tickets go on sale. There was a problem with the email server that the message was sent to. Please ask your friend to check their junk mail. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Why is there a time limit when I buy tickets? The email account that the message has been sent to is full. The term including when used in these Terms and Conditions is not a term of limitation. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. This allows the Friend Spotter feature to link your seat location with your Facebook friends. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. At this time Ticketek NZ cannot post tickets overseas. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. What does Ticketek do to prevent scalping? Can I use text or download images, photos and videos from the site? Can I change to Refundable tickets after I've bought my tickets? endobj What are the terms of General Admission (GA)? Why can my friends (invitees) only purchase the held tickets one at a time? A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Limitations on number of tickets purchased. There was a spelling mistake in the email address entered. If this does not answer your queries, our friendly team will be happy to assist. Where can I find my AFL Membership number? I've been invited to purchase held seats by my friend, how many seats can I purchase? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. I would still like my tickets mailed to me at my overseas address, is this possible? 3 0 obj This can be accessed using the 'Share and Save' button on the mobile ticket. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Sign In Join today Please note: AFL House is currently closed to the public. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. On arrival, simply present your mobile ticket for scanning to gain entry as usual. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Discover New Events. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Concession and Children's ticket entitlements vary from event to event. My Ticketek Ticket Delivery. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Be sure to select the discounted 'member' ticket. If an event is cancelled or postponed you will need to contact Ticketek for a refund. When will I receive my club of support merchandise pack? There are many ways you can redeem your Ticketek Gift Voucher. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. How do I add my mobile tickets to my Ticket Wallet? You can find information on how to access your Mobile Membership through the AFL Live App here. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. If you purchased online or through our call centre please contact Customer Service for further assistance. The original expiry date still applies to any balance remaining on your voucher. There are so many people queued up outside the MCG, waiting to get in. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Yes - there should be no issue using a phone that has a clear screen protector. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. In most cases, a GA ticket is a standing floor ticket. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). to then often have to go to their desk at the venue to follow up the issues. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. When tickets are no longer available the event will be displayed as Allocation Exhausted.". All rights reserved. How do I check the balance of my Gift Voucher? Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Are there any events I can't use my Ticketek Gift Voucher for? Please see our tutorials on how to reserve seats in the AFL Reserve here. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier.
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