You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. These Britrail England Flexi Passes are taking forever to refund. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. On December 13, 2022, I received the tickets from Vivid. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. The hotel gave me a refund for our room even though it was too close to the show date, he says. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Why cant I get one? You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. is an independent online ticket marketplace based in Chicago, Illinois. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. Himbergers problem was preventable. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. Himbergers case is about more than a company that tries to keep your money. Will I receive compensation if my event is rained out, postponed, or rescheduled? A full-service national event ticket marketplace. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. Badge. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. Photo ID or other verification may be required to accept delivery. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. These tickets are marked on the listing as "Zone Seating." 2021 Vivid Seats Ltd. All rights reserved. Walt Disney World Resort in Florida will remain closed until further notice. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. Please keep your tickets in a safe place. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. . Opting Out: You can choose to reject this agreement to arbitrate. If you need help with any problem,please contact us through this form. You represent that you are legally able to enter into a binding contract. Its also about credit card disputes and when to use them. Unfortunately, no. Vrbo took my $1,270! All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Himberger checked this site for executive contacts but couldnt find any. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Under these circumstances, I think a credit card dispute is absolutely fine. Douglas Himberger would really like to know. Vivid Seats allows refunds under specific conditions. Class Period: September 29, 2016 to April 1, 2021. You can access DoNotPay from your web browser. There are mice in my vacation rental! It depends. Philadelphia, PA 19103 Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Presumably company records will be used for verification. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. If a re-issue is not possible, you will be refunded the re-issue fee. Credits expire on December 31, 2022. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. I purchased tickets to an event that has been canceled due to the coronavirus. The total price was $1405.95. These Bank of America fees drained my kids savings account. These were the terms when Himberger bought his tickets. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. If I opt for a refund, when will I receive it? Can Vivid Seats purchase my tickets from me instead? YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? 100 million sold,100% Buyer Guarantee. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. But a couple of days before, the venue canceled the show. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. I contacted Vivid Seats on Himbergers behalf about his event tickets. Information about Covid-19 Vivid Seats is closely monitoring But you never know. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. Did the company have to return Himbergers money? Over the last several months, our advocacy team has received several questions about Vivid Seats. But he couldnt get through to anyone at Vivid Seats. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . Did we mention it's free? All orders are subject to ticket availability. FAQs. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Subscribe now. Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. If you would prefer a cash payment, you must submit a claims form. According to this tweet, if you want a refund check your email for official information.. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. General Terms 28. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. When an event cancels, we will always send you a notice via email with the applicable terms and options. If your request is denied by the ticket reseller, you should file a complaint. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. The AAAs rules are available at www.adr.org. Its going to give more credence to your chargeback claim. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. It wasnt much of a dispute resolution. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. (the "Settlement Class" or "Settlement Class Members"). NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). Things you buy through our links may earnVox Mediaa commission. Can I exchange my tickets for a different quantity, or for tickets to another date or event. According to the venue's website . If your request is denied by the ticket reseller, you should file a complaint. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. Theres also a 100% Buyer Guarantee that looks oh-so-good. All sales are final; there are no cancellations, returns, or exchanges. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. But whats this $452 bill? Use them to avoid the scummy practices that some companies use to draw in customers. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. If youre on a monthly payment plan, payments will be stopped while the park is closed. Fill out this form for a FREE and prompt case evaluation. So you have to live in California to get your money back. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . Again. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. What do I do if my event is cancelled? If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. DoNotPay can help you sue the company in small claims court. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court.
Dr Gundry Mushroom Soup,
How To Become A Rain Bird Distributor,
Urgent Team Playbook,
Bacillus Subtilis Mannitol Salt Agar Results,
Articles V