Watch this video to learn how: Contactless payments describe the act of paying without touching anything. See Apples article on Bluetooth interference for additional information. Low battery may increase disconnections between your device and Square Reader. How do I pair the reader to my mobile device? Review these troubleshooting tips they solve the most common issues people have with the reader. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap Forget this Reader. You can also disconnect the reader by holding down the button on the reader for 20 seconds, until the red lights stop flashing. You can connect your reader wirelessly or by using the included USB cable to plug directly into the hardware hub of the Square Stand. To do so, head to the Square app on the device previously connected your Square Reader and follow the steps outlined above. To do so, head to the Square App on the device previously connected your Square Reader and follow the steps below: Tap More from the navigation bar at the bottom of your screen. Disconnect the USB cable from the Stand or dock and then attempt to pair. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. The message Press Button on Reader - Learn More will appear in an orange banner. Under Devices, you should see the Square Reader listed. If you see one blinking red light, then it means your contactless and chip reader is low on batteries and is in need of a charge. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours, and the message Press Button on Reader Learn More will appear in the Square App. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. If the lights dont turn on, please try again and make sure to firmly press and hold the readers button for a full 20 seconds. Do not let go of the power button until after the red lights have stopped flashing. Low Battery. Press the button on your Square Reader once to see the battery level. To connect your reader to another device, make sure to disconnect it from its current device. Locate the Square app you wish to update in your list of apps and tap on it. Home Square Square SPC2 Contactless and chip reader User Manual. Which causes your reader will disconnect. Why does my Square Reader disconnect when I turn on Airplane Mode? To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Get the most life out of your Square Reader for contactless and chip by avoiding damage to the hardware. If the lights on the Square Reader turn on, youre all set. If youre attempting to pair your Square Reader with a new device or switching the Square Reader to a different device, you must first have your reader forget its connection to the previous device. Remove moisture by allowing Square Reader to dry out with the insert slot facing down. Yes. Place your Square Reader into pairing mode by pressing Square Readers power button for 3-10 seconds until you see four orange blinking lights. Were experiencing issues that may affect your Square services. If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: Charge your Square Reader for at least 20 minutes. Square cables and wall chargers are tested thoroughly and adhere to government standards. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the 4 lights stop blinking red. Reset your Square Reader. TapIn the Square app, tap Charge and wait for a single green light to appear on the reader. If the reader is unresponsive after the update completes, restart the reader by turning it off and on. To learn more, head to square.com/help and search keywords: reader troubleshooting #square #tutorial If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. Press card reader button and check that it shows green lights, if it shows 1 red light or no lights, this means the reader needs to be charged. My Square Reader wont pair with my device, My Square Reader wont accept Credit Cards, Charging and Powering Your Square Devices Safely, Accepting Chip Card Payments with the Square Contactless and Chip Reader, connect Square Reader directly to the Stands hardware hub via USB. If you own a Square Terminal, learn how to process card payments with Offline Mode. Mostly, Square allows merchants to accept mobile credit card payments via a plastic dongle that can be inserted into the port of a phone. Power Off the Printer, Wait Two Minutes, then Power On the Printer. Explore POS Software Square has a variety of point-of-sale solutions to fit your business, whether you run a restaurant, sell retail goods, book appointments, or just need a versatile POS for whatever comes next. On your phone or tablet, tap into the Bluetooth section in your settings. The dock keeps the Square contactless and chip reader charged and in place for quick, seamless countertop transactions. Your Square Reader must be within three metres of your device. Plug in Square Reader for at least 20 minutes to be sure its charged. The lights on your Square Reader will flash orange, then red, and then they will stop flashing. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. After swiping their card, the solid red light on the card reader changes to flashing green and then returns to solid red. This feedback is used only to improve this Support Center article and is not sent to our Support team. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours and the message Press Button on Reader - Learn More will appear in the Square App. Do not let go of the power button until after the red lights have stopped flashing. This feedback is used only to improve this Support Center article and is not sent to our Support team. Before you attempt to connect your Square Reader, make sure that your Square Reader is fully charged and your device has a strong Wi-Fi or cellular data connection. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. Can I use the contactless and chip card Reader in Offline Mode? If you see one blinking red light, then it means your contactless and chip reader is low on batteries and is in need of a charge. If you see red lights, youve held the button too long and need to try again. If your Square Reader gets wet, immediately power off the device, holding down the power button for at least 15 seconds. Were experiencing issues that may affect your Square services. Why doesnt Square Reader connect wirelessly with my iPad 2? Why does my app say Account Ineligible when connecting my Square Reader? Restart your iPad or iPhone. Disconnect the USB cable from the stand or dock and then attempt to pair. How do I check the battery level of my reader? I found that it means "Temper" here, but can't find what exactly that means or how to fix it. Hold down the power button for approximately 20 seconds. You can purchase the Dock for Square Reader via Square Shop. Charge your Square Reader for at least 20 minutes. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Reader's serial number. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Readers serial number. If the lights dont turn on, please try again. Keep your Square Reader for contactless and chip charged and in place for quick, seamless countertop transactions by attaching it to the Dock for Square Reader. The Square Reader connects wirelessly with the iPad 3 or higher. Before you attempt to connect your reader, make sure that your Square Reader is ready to be connected. Squares standard processing fee is 2.6% + 10 for contactless payments, swiped or inserted chip cards, and swiped magstripe cards. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. If you see red lights, youve held the button too long and need to try again. You can use most Apple iOS devices and many Android devices with built-in Bluetooth Low Energy (BLE). No message appears on the MFP console, but the device remains locked. Flashing red: The reader's battery is low. Well continue to update our status page with more information. You can also first try briefly putting your device into Airplane mode. Your Square Reader must be within three metres of your device. If your Square Reader is in a dock, plug the docks power cord into an AC outlet. The Bluetooth connection may be out of range and could disconnect. Plug in the Square Reader for at least 20 minutes to be sure its charged. Well continue to update our status page with more information. The contactless and chip reader accepts chip cards (EMV) and contactless (NFC) payments. All of our car readers come with limited warranty, so I can definitely help you determine if you are eligible for a replacement. Can I stabilize my Square Reader on my countertop? Do not let go of the power button until after the red lights have stopped flashing. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. If youre attempting to pair your Square Reader with a new device or switching Square Reader to a different device, you must first have your reader forget its connection to the previous device. If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. How do I connect my reader to a new device? To view the reader's parts and features, see the BBPOS Chipper 2X BT product sheet. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounting hardware and charging dock featured in Square Shop. Immediately release the power button when you see the 4 orange lights. These cases fit a variety of cell phones and tablets. Low battery may increase disconnections between your device and Square Reader. Close and reopen the SalesVu POS app on your iPad. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. The use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. You can also reset your Reader to disconnect it from all previous devices: Charge your Square Reader for at least 20 minutes. Hold down the power button on your Square Reader for approximately 20 seconds until you see red lights stop flashing. Press and hold the button on the Square Reader for around 10-15 seconds. Do I leave the chip card in the readers chip card slot while taking a payment? If Square Reader and device are more than 10ft apart, move your Square Reader and device closer when in use. Yes, youll need to leave the chip card in the reader until the transaction is complete. Check out the Dock for the Square contactless and chip reader. Plug in the reader for at least 20 minutes to be sure its charged. Keep your customers card in the Square Reader until prompted to remove the card. Why is my steam generator iron leaking water? Can I use a splitter to connect my reader? Keep the connectors free of foreign objects and debris. Any help? If the lights on the Square Reader dont turn green, firmly press and hold Square Readers button for a full 20 seconds. Press the button again to turn Square Reader on and observe any lights on Square Reader. Check if your device is supported. Why does my Square Reader disconnect when I turn on Airplane Mode? What are your fees? For next steps please contact our24/7 Support teamvia live chat, email, or phone so we can help you out! Yes, you can connect to other devices without impacting your connection to the Square contactless and chip reader. If the lights dont turn on, please try again. Do not let go of the power button until after the red lights have stopped flashing. The USB accessory hub on my Square Stand is full. Check out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. Make sure you press charge in the Square App. Using radio frequency, NFC allows devices (e.g. so we can help you determine if that is really the case with your reader, and guide you with next steps. To process magstripe cards, you can use the Square magstripe reader alongside your contactless and chip reader. Square cables and wall chargers are tested thoroughly and adhere to government standards. On an Android device, tap the gear icon, then Forget. Can I use a splitter to connect my Square Reader? Remove moisture by allowing Square Reader to dry out with the insert slot facing down. Can I use a splitter to connect my Square Reader? Your customer can then insert a chip card. If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. The reader will automatically go into the appropriate mode when not in use to save battery. Check that your Square Reader has adequate battery. Check that the chip on your customers card is facing up. Remove moisture by allowing Square Reader to dry out with the dip slot facing down. If you have an iPad 2 with a Square Stand, you can connect Square Reader directly to the Stands hardware hub via USB. You can also find the best troubleshooting guidance by error below. Im having trouble with my reader. Store your devices and cables in a safe place away from moisture, extreme temperatures, and debris as these can cause fire, electric shock, injury, or damage to your Square product. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. The USB hub on my Square Stand is full. Do not let go of the power button until after the red lights have stopped flashing. On an Apple device, tap the information symbol, then Forget this device. I appreciate you reaching out in our forums with this issue. Restart your phone, tablet, or other electronic device. So have a bit of an issue with my chip & tap reader. Chip card payments require additional security steps to transfer and verify chip data. Make sure to firmly press and hold the Square Reader's button for a full 20 seconds. MORE OPTIONS AGREE. Verify that your Square Reader can go into pairing mode. If you are seeing all 4 red blinking lights, it sounds like youve held the button for too long, and the reader has been reset to factory settings. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy. If you see Account Ineligible, your Square Reader may have been purchased in a different country. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive, or mounting hardware not tested by Square to frequently mount and unmount Square Reader. If your Square Reader gets wet, immediately power off the device, holding down the power button for at least 15 seconds. Your Square Reader requires a strong and secure Internet connection to take card payments successfully. Retail hardware, software, and Shopify Point of Sale, Join us March 21 for an AMA on planning your 2023 marketing budget with 2H Media co-owners, Matt and Aron. If you have an iPad 2 with a Square Stand, you can connect the reader directly to the Square Stands USB accessory hub. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop.
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